01/03/2025

1. Introduction

BMEXTERN provides a marketplace for vendors to sell products and services. To ensure a secure, professional, and fair trading environment, all vendors must comply with this Vendor Policy (“Policy”). By registering as a vendor on BMEXTERN, you agree to adhere to these terms.

2. Vendor Eligibility and Registration

2.1 Account Requirements: Vendors must create a BMEXTERN account and provide accurate business details, including legal name, contact information, and tax identification (if applicable).

2.2 Business Legitimacy: Vendors must operate legally and possess any necessary licenses and certifications for their industry.

2.3 Compliance with Laws: Vendors must comply with local, national, and international laws relevant to their business operations and product offerings.

3. Product and Service Listings

3.1 Accurate Descriptions:

• Vendors must provide clear, honest, and detailed product or service descriptions, including specifications, pricing, and availability.
• Listings should not contain misleading, deceptive, or exaggerated claims.

3.2 Prohibited and Restricted Items:

• Prohibited Items: Illegal goods, counterfeit products, adult content, weapons, drugs, and hazardous materials.
• Restricted Items: Certain electronics, health products, and financial services may require approval before listing.

3.3 Use of Images and Media:

• Vendors must have the legal rights to use images and media.
• No misleading, offensive, or copyrighted content is allowed.

4. Pricing, Payments, and Fees

4.1 Fair Pricing: Prices must be competitive and transparent, with no hidden fees.

4.2 Transaction Processing:

• All payments must be processed through BMEXTERN’s secure payment gateway.
• Vendors must comply with BMEXTERN’s transaction policies and applicable tax regulations.

4.3 Platform Fees:

• BMEXTERN may charge commission or service fees on sales. Vendors will be informed of applicable fees upon registration.

5. Order Fulfillment and Customer Service

5.1 Order Processing:

• Vendors must fulfill orders promptly and ensure accurate deliveries.
• Any changes or delays must be communicated to the customer.

5.2 Shipping and Returns:

• Vendors must clearly state their shipping, return, and refund policies.
• Refunds must be processed in accordance with BMEXTERN’s dispute resolution policies.

5.3 Customer Communication:

• Vendors must respond to customer inquiries and complaints professionally and promptly.
• Misleading or aggressive sales tactics are prohibited.

6. Compliance and Enforcement

6.1 Monitoring and Moderation:

• BMEXTERN reserves the right to review, modify, or remove any non-compliant listings.
• Vendors must cooperate with BMEXTERN’s compliance checks and investigations.

6.2 Account Suspension and Termination:

• BMEXTERN may suspend or terminate vendor accounts for policy violations, fraudulent activity, or repeated customer complaints.
• Vendors engaged in illegal or unethical practices may be permanently banned from the platform.

7. Reporting Violations

Users and customers can report policy violations to support@bmextern.com. BMEXTERN will investigate and take necessary actions.

8. Updates to Policies

BMEXTERN reserves the right to update these Policies. Continued use of the platform constitutes acceptance of the revised terms.

9. Contact Information

For inquiries regarding vendor operations, policies, or compliance, contact BMEXTERN at support@bmextern.com.