BMEXTERN Online Shop/Business Policies

01/03/2025

1. Introduction

BMEXTERN provides a platform for users to open online shops and sell goods. To ensure a secure and professional marketplace, all sellers must adhere to these Online Shop/Business Policies (“Policies”). By creating an online shop on BMEXTERN, you agree to these Policies and the general Terms of Service.

2. Eligibility and Registration

2.1 Account Requirements: Sellers must create a BMEXTERN account and provide accurate business details, including legal business name, contact information, and tax identification (if applicable).

2.2 Legal Compliance: Sellers must comply with all applicable laws and regulations related to their products and business operations.

2.3 Prohibited Businesses: The following types of businesses are not permitted:

Counterfeit goods or unauthorized brand sales.
Illegal, stolen, or fraudulent products.
Adult content, weapons, or hazardous materials.
Services that violate BMEXTERN’s ethical and legal standards.

3. Listing and Selling Guidelines

3.1 Accurate Product Information: Sellers must provide clear, truthful, and detailed descriptions of their products, including images, pricing, and specifications.

3.2 Prohibited and Restricted Products:

Prohibited: Drugs, alcohol, tobacco, gambling services, endangered animal products, and other illegal items.
Restricted: Certain health products, supplements, and electronics may require approval before listing.

3.3 Pricing and Payment:

Sellers must set fair and competitive prices.
Payments are processed through BMEXTERN’s secure payment gateway, and sellers must comply with transaction policies.

3.4 Order Fulfillment and Shipping:

Sellers must fulfill orders promptly and provide tracking details where applicable.
Products must be shipped securely to prevent damage.
Estimated delivery times must be accurate, and delays should be communicated to buyers.

3.5 Returns and Refunds:

Sellers must clearly state their return and refund policies.
Refunds must be processed according to BMEXTERN’s dispute resolution process.

4. Customer Service and Communication

4.1 Professional Conduct: Sellers must communicate respectfully with customers and address inquiries in a timely manner.

4.2 Dispute Resolution: In case of disputes, sellers must cooperate with BMEXTERN’s resolution process and strive for fair outcomes.

5. Enforcement and Penalties

BMEXTERN reserves the right to:

Remove non-compliant listings.
Issue warnings, suspend, or terminate seller accounts for repeated violations.
Withhold payments for fraudulent or non-compliant transactions.

6. Updates to Policies

BMEXTERN may update these Policies periodically. Sellers are responsible for reviewing and complying with the latest version.

7. Contact Information

For questions or support regarding your online shop, contact BMEXTERN at support@bmextern.com.